1. Does it cost anything to register?
No. It's free.
2. What is the pricing?
Total Charge (1 to 4000 stitches): $29.95
Total Charge (4001 to 12500 stitches): $39.95
Total Charge (12501 to 16000 stitches): $59.95
Total Charge (16001 to 25000 stitches): $85.95
Total Charge (25001 to 40000 stitches): $134.95
Total Charge (40001 to 80000 stitches): $169.95
Total Charge (80001 and greater stitches): $209.95
Minimum Charge: $29.95
Rework Charge: $19.50
All values are in U.S. Dollar
3. How do I upload my artwork?
The order/quote forms both have a place where you can upload your art files.
Just click on the browse button and find the image from your hard drive or floppy drive. Then double click and it will attach.
4. Which type of art format is acceptable?
You can send a .jpg, .gif, .tif, .jif, .cdr, eps, ai, or .pdf files on our website.
5. How do I know when my design is ready?
You will receive an e-mail notification on the due date to inform you that your design is available for download on https://www.universaldigitizing.com.
You will then go to the site and log onto your account to download your stitch file.
6. How do I get a quote?
Log onto https://www.universaldigitizing.com with your user name and password and submit your quotes by selecting "New Quote" from the menu at left and attaching your artwork.
All quotes are usually answered by an e-mail response within two hours from the time submitted.
7. How do I get my finished embroidery design?
Log in to https://www.universaldigitizing.com with your user name and password. Click on the corresponding order's punch files and download the stitch files from the web site.
8. What is a design profile and how does it work?
A "Design Profile" is yours or your customer's order preferences. For example, if you need to receive your designs in a certain format, this is where you would let us know. You may have several "Design Profiles" set up in your account.
9. How do I know if my artwork is ok?
Sometimes an "Order Alert" is created to exchange communication regarding a specific order between the customer and the company which will help in the correct interpretation of the ordered design. If you do not have any "Order Alerts", your artwork is probably ok.
10. How does the archiving work?
We archive orders online for 6 months. This means that your order will be available for download for 6 months from the date the order was submitted.
11. Do you have someone I can talk to if I need help?
Yes, we offer phone support: 1-888-456-1973 - Monday - Friday 8:00am to 5:00pm Central Standard Time. You can also reach us by at [email protected].
12. What formats do you offer?
We can output DOS .CND, .EXP, .DST, .XXX, .SEW, .PES, PCS, .HUS, .CSD, .DSB, .DSZ, PCM, JEF, Pulse (PSF, POF, PXF) and more
13. How do I pay for my design?
We accept all major credit cards or you can fill out a credit application online and apply for terms of net 30.
14. Is my payment information secure?
Yes, the web site is encrypted under a secure connection.