Your phone reps were wonderful. I had tried for quite a while to reach Allbrands via phone,because I had some specific questions regarding your steamers. I left messages and my phone number numerous times. I missed one return phone call. I was persistent and finally was able to reach a voice! Allbrands was unable to match a lower price from another company. Aside from that,my goods arrived in a timely manner. I am happy with my scissors. I have not opened and used my steamers,yet. I am sure they will be fine. I will definitely order from you all again!