I talked with customer service about which needle that would work with my pleater, and she told me exactly which one would work, she was knowledgeable and very helpful. I had already purchased the Smoc N Genie thread dispenser storage box from you and was thrilled that I received it so quickly, then you sent an e-mail informing me of a special discount you had and that's when I decided to get the needles as well. Again, I was pleased that they were sent so quickly. All of this was just before and after Christmas, so thank you for being so prompt and professional in your business. I greatly appreciate your help.
Peggy A, North Little Rock AR
I thought I was going to have to get a newer pleather because I couldn't find needles your company had them. I am a happy smocker now. Thank you.
Julia R, McClellanville SC
Customer service person was very helpful. She helped me get the correct needles.
Jackie B, Fleming Island FL
I was very surprised that your company sent me another set of needles. I was not expecting that. Great customer service. I will definitely use your store again. Thanks Jackie
Cheryl S, Southhaven MS
Thank you so much for checking with the Read people and for sending me the instructions for my pleater. I received the McCarn pleater needles yesterday, and they are perfect! Side by side, they are an exact match to the original needles that came with the machine. I tried pleating some broadcloth this morning, and it pleated great. I am so pleased! Thank you for working with me to get the right ones.
Pauline B, Lettsworth LA
I bought a lot from all brands Love everything No problem- my favorite store. Just wish I live closer Lol