My experience with doing business with your company is quite good. You ship my ordered items packaged well and in a timely fashion. Although I did not need telephone assistance with this particular order, I have with previous orders and your agent was both helpful and respectful. Unfortunately for me, Bernina products are expensive. I realize this is Bernina's fault and not yours. I don't appreciate having to replace bobbins that appear to be in good shape but some of the silver paint has faded enough so that the Bernina 880 can't read when it's got a full bobbin in the case. Again, Bernina's design fault, not yours. I have been very happy with your company's service.
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