How long does the service take?
Allbrands.com is located in Baton Rouge, Louisiana 70817, so you will need to allow for shipping time from your state to our state. Return shipping from AllBrands warehouse takes only 3 business days shipping time in the USA 48 states, due to our automatic upgrade from ground to 3rd Day FedEx or UPS shipping at no additional charge.
After we receive your machine, we will diagnose the problem to see if it goes beyond a basic tune up requirement (cleaning, oiling, balancing tensions, and sew off) and advise you. We stock most repair and replacement parts. Over 90% of sewing machine repairs do not require parts, only adjustments that have probably never been made correctly, If your repair requires a part to be ordered that we do not have in stock, this will add several days or weeks to the normal 24 hour turnaround time it takes in the shop for tune ups, mechanical and electronic adjustments.
What types of machines do you service?
We service All Brands of portable sewing and embroidery machines. You will need to determine if it is cost effective to send in your machine for repair, or purchase a new machine with up to 25 year manufacturer warranty, and up to 10 year optional extended parts and labor warranties which only applies to brand new machines. Once you purchase the service and we receive your machine, we will update you on your repair if additional adjustments and/or parts are needed.
If your machine can not be repaired due to unavailability of parts, we will ship it back in 3 business days and email you an online store reimbursement credit for the minimum charge paid, which you could use to upgrade to a new machine.
How will I know if my machine can be repaired?
When you place your order, please add a description of your problem. We will not process and nor charge for the order if our experience suggests that it would cost more than the replacement value of the machine.
SINGER TECHNICAL SERVICE NOTICE:
Please note that effective immediately, our LaVergne, Tennessee service facility will
no longer accept SINGER XL-1000, XL-5000, or XL-6000 sewing and embroidery
machines for service.
Should you need to have one of these models repaired in the future, please contact the
service centers we have listed below, they are qualified to repair these machines.
If you require technical assistance when repairing one of the above, you may, however,
continue calling our technical support department.
Lakes Sew Center #7813
3716 E. Main Street Suite 2
Mesa, AZ 85205
(888) 873-9822 or (480) 545-0778
A Family Sewing Center #8008
4950 Wilson Avenue SW Suite 70
Grandville, MI 49418
SVP Worldwide Technical Services
SVP Worldwide * 1224 Heil Quaker Blvd. * LaVergne, TN 37086
Diane G, Austin TX
I am writing to thank you for tremendous customer service and support. We are repeat customers of AllBrands, but now we are customers for life. My wife was in the middle of an embroidery project that she intended to take with her on a trip in 2 days, when she started receiving an error code on her Brother machine. I tried to diagnose the problem with no success. We called AllBrands and we were referred to John (the owner). John graciously spent over an hour with us, well after his closing time, walking us through all the possible causes and he pinpointed the problem. We are delighted.
John, you saved our trip! Thank you for such great service and support. We won't forget it!
Diane & Mike G., Austin, TX
AllBrands, Baton Rouge LA
How often should I replace my sewing needles?
Machine needles should be replaced after a maximum sewing time of 8 hours. Replace needles more frequently when sewing synthetic fabric, appliqués or machine embroidery. This will avoid skipped stitches, fabric pulls and frayed threads.
Machine needles are designed to break for the protection of the sewing machine hook mechanism.
If a needle bends, do not sew with it.
When a machine needle breaks, it is a warning to check the following:
The needle type and size is correct
Is the thread too thick or unsuitable for the needle size and application?
Is the upper thread feeding freely?
Are the thread tensions set too tight?
Does the machine need cleaning?
Is the correct presser foot fitted?
Is the correct sewing technique being used?
Is the fabric being pulled, pushed or dragged during sewing?
Twin needles usually break due to excessive heat build up. Reduce speeds and avoid prolonged usage.
John Douthat, Owner & Tech
We sell quality name brand sewing machine models from leading manufacturers: Brother, Janome, Juki Singer and Industrials We sell the best and service the rest. We also sell reconditioned machines. Accessories include presser feet, bobbins, needles, carrying cases, cabinets, tables, lamps, chairs, irons ironing boards, garment steamers. etc. We also sell patterns, fabrics, books, notions, threads, machine embroidery and quilting supplies.. all online or in our retail stores in Baton Rouge, New Orleans, Slidell, Lafayette, and Lake Charles, Louisiana... including regular classes and events.
Singer Manual, 1949
1949 Singer Sewing Manual - THE MENTAL APPROACH TO SEWING
"Prepare yourself mentally for sewing. Think about what you are going to do... never approach sewing with a sigh or lackadaisically. Good results are difficult when indifference predominates. Never try to sew with a sink full of dishes or beds unmade. When there are urgent housekeeping chores, do these first so your mind is free to enjoy your sewing."
"When you sew, make yourself as attractive as possible. Put on a clean dress. Keep a little bag full of French chalk near your sewing machine to dust your fingers at intervals. Have your hair in order, powder and lipstick put on with care... if you are constantly fearful that a visitor will drop in or your husband will come home and you will not look neatly put together,
you will not enjoy your sewing as you should."