Expert Help Directory

  • Accessory/Sergers Department Email Accessory/Sergers

    Email this department for any question you may have about sewing accessories or the operation of your serger. They can guide you through everything from choosing your first serger to selecting the right replacement needles.

  • Smocking/Pleater Department Email Smocking/Pleater

    Our sewing and smocking department has a combined experience of over 437 years. They can guide you through everything from choosing your first pleater to selecting the right replacement needles.

  • Embroidery Department Email Embroidery

    This department can answer your embroidery machine, design, or software questions. They can guide you through everything from choosing your first embroidery machine to selecting the right replacement needles.

  • Orders Department Email Orders

    If you have a question about placing an order, the status of your order, or any other problems with an order, this department can help.

  • Vacuum Cleaner Department Email Vacuums

    No matter what your floor care dilemma, we can help you choose the best vacuum cleaner to fit your needs.

  • Returns Department Email Returns

    Need to return an item? To ensure the fastest possible service, please access our returns information form to begin the return process.

  • Warehouse Staff Email Warehouse

    Have a question about shipping? Please access our shipping page to get answers to common shipping questions. If you still have a question about a shipment, please email our warehouse.

  • Sewing, Knitting, & Quilting Department Email Sewing/Knitting/Quilting

    Our sewing, knitting, and quilting department has decades of experience in the sewing industry. No matter what your question is, from your first sewing machine to expert help, we'll answer it right away.

  • Warranty Department Email Warranties

    If you have a question about a manufacturer's warranty or a VAC extended warranty, this department can help.

  • Small Appliances Department Email Small Appliances

    If you need help selecting from a wide variety of small appliances or household goods, this department can help you.

  • Fabrics & Smocking Department Email Fabrics & Smocking

    If you need help or have questions about our selection of Fabrics, Amanda can help you!

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