Frequently Asked Questions

Where are you located?
Our headquarters is in Baton Rouge, Louisiana. Our mailing address is: AllBrands.com, 20415 Highland Road, Baton Rouge, LA 70817.
How long have you been in business?
We have been in business since 1976. In those twenty nine years we have grown from regional fabric and sewing stores into AllBrands.com, with over 5000 products - and more added daily!
How long does it take to get my order?
We process all orders paid on-line within 24 business hours. Unless otherwise indicated on the product page, orders usually ship within one business day of being placed. Back ordered items will be shipped as soon as possible. Click here for more shipping information.
Can I track my package?
If you included an e-mail address with your order, you’ll automatically get an order confirmation complete with your order number. In addition, most orders will get an e-mail with tracking information when the order ships. Because we still have a few vendors that do not use computers in their operations, tracking numbers are not e-mailed for 100% of orders at this time. If you have concerns about the status of your order, please visit My Account or e-mail us. Click here for more shipping information.
Can I change my order?
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, changes cannot be made to your order once it is complete. If you want to add to your order, simply place a new one. Call us for help if your order contains an error.
Are your products new?
Yes, our products are new, although we do sell some factory-serviced products when available. Refer to individual product pages for designated factory serviced (FS) machines when available.
What are Factory Serviced products?
We are able to offer incredible savings on some products that are available factory serviced. Factory serviced items have been returned to the manufacturer for a variety of reasons including: returns to the retail store of purchase, items with a cosmetic blemish, demonstration units and items with slight defects. In addition, new items that are overstocks are labeled factory serviced. In all instances, the product is shipped to the factory, inspected, restored to original factory specifications if required, tested and repackaged. These products cannot be sold as new, so they are considered "factory serviced". Because of the rigorous inspection and testing process, the defect rate of factory serviced products is actually much lower than that on items sold new.
How long are these prices good for?
The current price is on the website. However, our prices are subject to change without notice, depending on our supply.
Do you add sales tax?
AllBrands.com is required to collect sales tax for all orders that are either billed from or shipped to the state of Louisiana. Orders billed and shipped outside Louisiana will always be tax free.
What are the manufacturer’s warranties?
Where applicable, the manufacturer’s warranty information is noted on the product page.
Will a local dealer service a machine purchased from AllBrands.com?
Dealers are not under any contractual obligation to provide free service. We will service and re-deliver any home machines we sold within the contiguous U.S. needing warranty service within the first 30 days at our cost.
Are you listed with the Better Business Bureau?
Yes, look for us under AllBrands.com. You can call the Baton Rouge Better Business Bureau at (225) 346-5222 or visit them online at: www.bbb.org.
Do you match prices?
A If you find an identical item that is in stock with a lower price, we’ll do our best to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.
Do you send sewing machines out on trial?
No. However, if we have a demo model that can be shipped from open stock we are more likely to accept exchange on it than one brand new in a factory sealed carton. Once it has been opened, we cannot sell it as new or for the same price.
Is there one brand that is best?
No, it depends entirely on your price range, needs, and feature requirements. The best brand at $200 is not necessarily the best at $3000. That’s why we carry so many brands, to give our customer quality options no matter their budget.
How do I learn how to use my machine?
If you find that the instruction book is not adequate for your needs, inquire about availability of instructional videos, supplemental workbooks, etc. that might apply to your model, or call 1-866- 255-2726 for customer service, or e-mail us for on-line service. We can solve 95% of operational, mechanical, or technical service problems on the phone, via e-mail, or fax.
Is there any discount for ordering 2 machines at one time?
No, but you might save freight costs by combining orders into one box. Click here for more shipping information.
Do you ever run a sale?
Our prices are every day low prices. Further reductions would depend on our making better buys or on close-outs. We do pass along savings as we get them.
Who owns your company?
We are a family-owned company. Our owners are John and Annette Douthat. John is an expert sewing machine technician with nearly 30 years experience and Annette formerly managed our retail operations and taught sewing classes for 28 years. Their children also help in this growing business.
How can I get more information on a specific product?
If you cannot find the product information you are looking for, e-mail us or call toll-free at 1-800-739-7374 within the U.S.or 225-923-1285 outside the U.S..
What if I am overseas with 220 volt power outlets?
Non-heat producing appliances can use a 200 Watt step-up, step-down transformer or the 500 Watt step-up, step-down transformer whether you are overseas using a 110V machine or in the U.S. using a 220V machine. Irons and products that draw heat require 1000 to 2000 watt transformers which we do not sell. Sewing machines require only 200 watt transformers.
What if my order arrives damaged?
If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.