Any Service Updates?
Dear Customers: Now that we have gained some experience with the TB20 and TB23 imports products, we think that it would be a good idea to reinforce the bottom assembly. Under rigorous use conditions the Velcro is tending to pull apart and allowing the bottom support rail to come out of the sockets. To stop this from happening we have been sending metal screws with the new bags that insert into the pre-drilled holes and firmly attaches the bottom rails to the wheel assembly. We strongly suggest that you do the same with the TB20's that you have in inventory. We will be happy to send the screws to you or for a faster response you can buy the screws at your local hardware store. They are No. 6 X 1/2" flat head-Phillips sheet metal screws and cost about .08USD each.
We will do the same for any of your customers who have commented or complained to you. Just let us know where to send the screws and instructions. We apologize for any inconvenience but feel that this action will permanently resolve the problem.
Both domestic and import products need the additional screws to secure the bottom support tubes that runs from the front stand to the rear wheel assembly since both USA made and import products use the same wheel sets. The difference in price mostly reflect labor cost.
Dana H, Tulsa OK
Always great service and product selection. This is usually my GO To place for fairly-priced sewing related items.
Carolyn W, San Antonio TX
what i ordered was a little big for my sewing machine but at least it is protected now. I ordered the wrong size is all the problem was. I am totally satisfied with everything.
Katherine M, Rockwood MI
absolutely love this bag! the quality is great and far surpasses other machine bags I have!
Robin M, Mableton GA
I didn't realize it would need to be assembled.
Agnes E, Orlando FL
Unless you wanted to establish an account very difficult doing online purchasing. Like your merchandise or would not have ordered from your company as often as I have.just don't like doing online ordering.. Have difficulty with some of your terminology when shopping. What is meant by "retail"? Does it mean shopping at your local stores? Too far away for that.
Sue B , Homewood IL
I got my item very quickly which was great! Think it was overpriced but it was overpriced everywhere I looked. Would order here again if you had the best price.
Beverly M, Okanagan Falls BC
Received my goods in a timely fashion, before expectation and in great condition...you r the best. Thanks
Beautiful bag. Great price. I am very satisfied. I will enjoy using the bag. Thank you
Debra, West Virginia
Your prices are great.
I always check your site before ordering anything related to sewing machines! Thanks for the great offers and service!
Very pleased with my shopping experience, and I was shocked at the speedy delivery of my purchase. I will definitely sho here again!
Candi, West Virginia
I needed a much larger travel carrier for my sewing machine. I was very pleased with the size of the Bluefig Bag. It give me enough room for my sewing machine and accessories needed for travel and classes. All in all, I am very pleased with my purchase. I also was pleased with the fast delivery. SHIPPING FREE--WOW -- What could anyone else ask? Thank you very much.
I liked the fast shipping! I really needed the bag the following week for a sewing class. My sewing machine fit perfect plus I could put a few other things in the bag too. I will definitely come back for other supplies. Thanks again for the wide selection.
I was having difficulty finding cases for my embroidery machine that were large enough. I was pleased to see you had the bluefig which was the size I needed. Since placing the order, I found the same bags at the store where I purchased the machine. The price at the store was more than your prices. Needless to say, I am pleased with my purchase through your site.
Sharon W., Salem, WI
Offered the best price I could find on this merchandise. Great communication and fast shipping. A very positive online shopping experience. Thank you.